We want you to be satisfied with your purchase. If you wish to return an item, please read the following policy carefully.
Items can only be returned if they are in their original condition and original packaging, exactly as they were received. Returns that do not meet these conditions may not be accepted.
To request a return, please email us at info@quarretcg.com.
After your request has been reviewed, we will send you a return form along with detailed instructions on how to securely package your item and where to send your return.
Please do not send any items back without first contacting us and receiving return instructions.
Unless the return is the result of an error on our part (such as receiving the wrong item), the cost of return shipping is the responsibility of the customer.
If we have made a mistake with your order, we will, of course, cover the return shipping costs.
Once we have received and inspected your returned item, we will notify you of the status of your refund.
If your return is approved, your refund will be processed to your original payment method. Please note that it may take several business days for the refund to appear in your account, depending on your payment provider.
We reserve the right to refuse returns if: